Careers

Front Desk / Insurance Verification & Precertification Specialist (MRI Department)

08/03/2026

Company: First State Orthopedics’ – First State Imaging

Position Type: Full-Time (40 hours per week)
Pay: Hourly (based on experience)

Position Overview

First State Imaging is seeking a motivated, detail-oriented Front Desk / Insurance Verification & Precertification Specialist to join our MRI team. This full-time position plays a vital role in delivering an exceptional patient experience while ensuring accurate insurance verification, scheduling, and front office operations.

The ideal candidate is organized, dependable, able to multitask in a fast-paced environment, and enjoys working collaboratively with patients, physicians' offices, and MRI technologists. Flexibility to work occasional evenings and weekends, as needed, is required.

Responsibilities

• Welcome and check in patients in a professional and friendly manner.
• Verify patient demographics, insurance information, and eligibility.
• Obtain insurance authorizations and complete precertification requirements through insurance carrier web portals.
• Prescreen patients using MRI safety protocols and questionnaires.
• Schedule MRI appointments and coordinate with patients and referring providers.
• Contact patients regarding appointments, preparation instructions, and required documentation.
• Collect copayments, deductibles, and other patient financial responsibilities.
• Scan and accurately file documentation within the electronic health record (EHR) system.
• Maintain accurate patient records and ensure HIPAA compliance.
• Work closely with MRI technologists/ Radiologist to ensure efficient patient flow.
• Provide excellent customer service while maintaining attention to detail.

Qualifications

• Previous experience in a medical office, radiology, imaging center, or healthcare setting is required.
• Knowledge of medical insurance verification, benefits, prior authorizations, and precertification processes is required.
• Experience using insurance carrier web portals.
• Familiarity with electronic health records (EHR) systems.
• Strong computer, organizational, and communication skills.
• Ability to multitask and prioritize in a busy environment.
• Professional, dependable, and patient-focused attitude.
• Strong attention to detail and commitment to accuracy.
• High school diploma or equivalent required.

What We're Looking For

We are looking for someone who:

• Is driven, motivated, and dependable.
• Thrives in a fast-paced medical environment.
• Has excellent customer service skills.
• Enjoys working as part of a collaborative healthcare team.
• Takes initiative and is committed to providing outstanding patient care.
• Can effectively manage multiple responsibilities while maintaining accuracy.

Apply